Thomas M Marino Automotive - Dallas, Texas

Sunrise72

Have been here a few times, nothing more than routine oil changes and state inspections. More times than not, mechanics seem rather inconvenienced. All I would ask for is an oil change/inspection and the immediate response would be a snide comment and even profanity.

On the plus side, they get the job done as advertised without much delay. It just simply isn't worth the poor customer service. I'll be going to the SpeeDee across the street from now on when possible.

chris young

Worst experience I’ve ever had. As mentioned in previous reviews, the employees appear uninterested and inconvenienced by a simple oil change. They would rather have a smoke break than take care of their customers. In fact, they are rude about even asking for an oil change. I would highly recommend avoiding this location.

Blake

Do NOT give these people any business, even for just an inspection. Do yourself a huge favor and go to the speedee across the street, they're much nicer. The guys here are completely incapable of doing their jobs without whining and swearing at you the entire time. Is it really that much of an inconvenience to do a <10 minute inspection in the middle of the day when the place is literally empty? Literally the grumpiest bunch of guys I've come across in a while. Stop acting like a bunch of babies and do your job, or just go home and keep it to yourself. Good Lord.

Benjamin Black

Professional and experienced car mechanics. No BS and efficient.

Beau Davis

Today was the last straw, the definition of insanity is doing the same thing over and over expecting a different result. Clearly I am insane. I have been going to Marino Automotive for the past 3 years for oil changes and inspections because it is convenient, but I will never walk in there again. Both women who work behind the counter are rude and unhelpful. Poor customer service is an understatement.
The mechanics are okay, they have shot me pretty straight on automotive issues, but they do not have much collaboration with the front desk and you have to go search out the mechanic to find out what the problem is.
Today I dropped my car off for the annual inspection, put down my phone number as requested by the woman at the front desk, was told I should return in an hour and my car would be ready.
I returned 45 minutes later to pick up my car and went in to pay. I was charged for an oil change. I inquired about why I was not seeing the state inspection included in my bill. She looked at me and said, "I dont know, something was wrong". Thanks for your help!
I went and found the mechanic to ask what the problem was and he said that because of a crack in the headlight lens water had seeped in and they could not pass it. Well, that crack has been there the past 3 years and they have passed it without issue. The lights and turn indicators work, but for some reason that crack is preventing the passing.
I took my car to another place this morning and it was passed without incident. Thanks for nothing and allowing me to put up with your poor customer service for so long.

Your Mom

Helped me fix my mini bike!